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This page sets out the legal framework that governs your use of 7bed. Access to our platform and its features depends on your local law and the eligible regions we serve — read this carefully before you open or continue using your account.
7bed operates under terms that are shaped by the jurisdiction where you access the platform. Whether you reach us through a browser on your phone or a saved session, the same policy applies to your account activity — including deposits made via bKash, Nagad, or Rocket. We do not make jurisdiction-specific legal promises; instead, we clearly state that eligibility depends on local law and the regions we currently serve. If your location falls outside those eligible regions, certain features — including account funding through bKash, Nagad, and Rocket, game access, and withdrawal processing — may not be available to you. We encourage you to check the current access status shown in your account dashboard after login, as eligibility conditions can change. Where we collect information in order to process an account transaction or verify identity, that information is handled according to the data retention practices described further on this page. Our legal notices do not override local consumer protection law; where a conflict exists, the relevant local provision applies. Questions about your specific situation can be sent to our support channel at any time.
Not every part of your experience falls under the same policy rules. Here is how we draw the line across the four main areas you interact with on 7bed.
The terms on this page apply directly to how you open, use and close your 7bed account. This includes login, session management and account-level settings. Access itself depends on whether your location falls within a region we currently serve under applicable law.
Payments processed through bKash, Nagad, and Rocket are subject to both our policy and the individual terms of those payment providers. We handle the record on our side; the wallet provider handles its own side. Check both when a question arises.
Games, odds displays, promotional communications and editorial content on 7bed are produced or us and fall within our content policy.
Links or integrations that take you to an external service — including payment apps and identity verification tools — operate under those services' own terms. Our policy ends at the point you leave the 7bed environment, and we cannot speak to what third parties do with your data.
Your rights under this policy are not abstract — they translate into specific actions you can take at any point. You can review the transaction and activity records stored against your account by logging in and checking the account history section; this includes deposits made through Nagad or bKash and any adjustments made to your wallet. If you notice that account details — name, contact number, or linked payment method — are recorded incorrectly, you can raise a correction request directly with our support team. We do not require a legal letter to start that process; a message through the support channel is enough. If you want to understand what data we hold, how long we keep it, or why a decision was made about your account, you can ask. We aim to respond to such requests through the same channel you used to contact us. The steps below outline the four main actions available to you.
Log in to your account and open the history section to see your full transaction record. Deposits via bKash, Nagad or Rocket are listed with date, amount and status. This is the primary place to check before raising a dispute.
If your name, phone number or linked wallet is recorded wrongly, contact support with the correct details and the ID attached to your account. We will verify and update the record. Do not share wallet PINs or passwords when doing this.
Any question about how this policy applies to your account can be sent to us in writing via the support contact listed below. We will respond with a plain explanation of the relevant policy point and what, if anything, needs to happen next.
If your account access is restricted and you believe the restriction does not apply to your region, contact support with your account reference. We will review the eligibility determination and confirm whether the restriction reflects current policy for your location.
For any question about this policy, your account rights or how we handle your data, use one of the contact paths below. We handle policy queries separately from general account support — describe your question clearly so it reaches the right team.
Send a written query about this legal policy, data handling or account rights to our policy contact address. Include your account reference number so we can locate your record and respond accurately.
Open the chat window from your account dashboard after login. Describe your policy or legal question; the agent will either resolve it directly or escalate it to the team that handles formal policy requests.
Many legal and account status questions can be answered by reviewing the information already visible in your account settings and history. Check there first — the current state of your account, linked wallets and transaction records are all displayed after login.
We hold only the data needed to run your account, process transactions, and comply with applicable obligations in the regions we serve. Here is how we approach the four main areas that affect your trust in this policy.
We collect account registration details, transaction records from bKash, Nagad and Rocket payments, and session activity logs. We do not collect more than what is needed to operate your account and meet applicable legal requirements for the regions where we serve eligible users.
Cookies keep your session active across the lobby and account pages — useful when you switch between the sports section and Live Cricket Bet or return to a saved Baccarat Diamond table. You can manage cookie preferences through your browser settings; some features may not work without session cookies enabled.
Transaction and account records are kept for the period required under the applicable law of the eligible regions we serve. After that period, data is removed unless an open dispute or legal obligation requires us to keep it longer. You can ask about the retention period for your specific account data via support.
If you want to request a change to the data we hold — correction, restriction or removal — contact us through the policy email or live chat. We will confirm the request in writing and give you a timeline for the action based on the applicable rules for your region.
These are the questions we receive most often about how our legal policy works and what it means for your account. If your question is not here, send it via the support channel.
Access and eligibility depend on your local law and the regions we currently serve. If your location falls within an eligible region, this policy applies in full. If it does not, certain account features may be unavailable. Check your account dashboard after login for your current access status.
We keep a record of each transaction — the amount, date, payment method (bKash, Nagad or Rocket) and status — for the period required under applicable rules for the eligible regions we serve. You can view your own transaction history in the account history section after login.
Contact our support team through live chat or the policy email. Provide your account reference and the correct information. We will verify the change against your account and update the record. Do not share wallet PINs or account passwords when doing this.
You can make a deletion or restriction request via our support contact. We will review the request against our retention obligations for your eligible region. Where no active legal or dispute obligation applies, we will process the removal and confirm it to you in writing.
Each payment provider operates under its own terms and conditions. Our policy governs the record we hold on the 7bed side of the transaction. For questions about how Nagad, Rocket or bKash handles your wallet data, refer directly to those providers' own policy documents.
Contact us through live chat or the policy email with your account reference and a clear description of the issue. We will review the decision against the current policy for your region and respond with an explanation and, where applicable, a correction. We aim to respond through the same channel you used.