7bed Privacy Policy: How We Handle Your information
This Privacy Policy explains exactly what information 7bed collects when you use our platform, how we use it, and the choices you have over your own account data. Access to our services depends on your local law and eligible regions, so we encourage you to read this alongside any guidance relevant to Bangladesh.
When you open an account with us or complete a transaction through bKash, Nagad, or Rocket, we collect certain information to run your account correctly. This includes your registration details, login activity, wallet transaction records, and the device information your browser shares with our servers automatically. We use this data to verify your identity, process your deposits and withdrawals, and respond to any account queries you raise through our support channels. We do not sell your personal data to outside parties. Where we work with third-party processors — for instance, the payment rails you use to fund your account — those processors handle only the data strictly needed for that transaction. Each processor operates under its own terms, which we cannot control once data leaves our systems. We retain your account records for as long as your account remains active and for a reasonable period after account closure, in line with standard data-retention practice. If you have questions about how long specific data is kept, you can raise that through the contact paths shown in the Support section of this page. Your use of this platform, and the data rights available to you, may vary depending on your local law and eligible regions within Bangladesh.
bKash payment data — processed only for the transaction
Nagad transfer records — kept per standard retention rules
Rocket wallet activity — visible in your account history
Login and device data — used for account security only
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every interaction you have on or through 7bed falls under this policy in the same way. Understanding what is covered — and what is not — helps you make informed choices about your account and how you access it. The four areas below draw a clear boundary so you know what we are responsible for and what sits with a separate provider or service.
Your Account Access
All data connected to logging in, updating account details, verifying your identity, and managing your wallet inside the 7bed platform is fully covered by this policy. This includes records of account changes and support interactions.
Wallet Transactions
When you initiate a deposit or withdrawal via bKash, Nagad, or Rocket, the transaction data we hold is covered here. However, the payment provider's own data handling falls under their separate privacy terms, not ours.
Platform Content
Game activity, bet history, and lobby navigation data generated inside 7bed are covered by this policy. We use this data to keep your account history accurate and to show you the correct account state after each session.
Third-Party Links
Links to external sites or services — including wallet provider pages or any linked content — fall outside this policy entirely. Once you leave 7bed, the destination site's own data policy applies, and we have no visibility or control over it.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have real, practical options when it comes to your data on 7bed. After logging in, your account dashboard shows the transaction history, profile details, and contact preferences we currently hold. You can review and correct most of this directly — including your registered mobile number, email address, and preferred payment method. If you find information that looks wrong or out of date and cannot update it through the dashboard yourself, our support team can make the correction on your behalf once we confirm your identity. You can also raise a question about how we use a specific piece of your data at any point. If you decide to close your account, contact support to start that process; note that some records may be retained for a standard period after closure in line with this policy. Eligibility to exercise certain rights may depend on your local law and the eligible regions through which you access the platform.
Review Your Records
Log in and open the account dashboard to see the profile details, transaction history, and contact information we hold. The current state of your data is shown there after each login.
Correct Account Details
Update your registered mobile number, email, or payment preference directly in account settings. If a field is locked, contact support with your verified account credentials and we will review the correction.
Raise a Data Question
If you want to understand how a specific piece of your account data is used — for example, how your bKash transaction record is stored — send us a message through the support contact paths listed below.
Request Account Closure
Contact support to close your account. We will guide you through the steps shown at that point. Some data may be retained for a standard period after closure as described in this policy.
REACH OUR TEAM
How to Contact Us About This Privacy Policy
If any part of this policy raises a question you cannot resolve through your account dashboard, our support team is the direct route. You can reach us through the channels below. When contacting us about a data matter, include your registered account name and the specific detail or record you are asking about — this lets us locate your account and respond accurately. Response times are shown in your support ticket after submission.
Live Chat
Open the chat icon from any page while logged in to raise a data or privacy question in real time. Have your registered mobile number or email ready so we can verify your account.
Email Support
Send a message to our support email address listed in the Help section of your account. Use the subject line 'Privacy Query' so the message reaches the right team without delay.
Account Help Page
The Help section inside your logged-in account lists current contact paths, expected response steps, and the verification details we need from you before making any account data change.
HOW WE PROTECT DATA
Our Data Handling, Cookies and Account Security Practice
Knowing how your account data is protected is a reasonable expectation, and we keep our practices transparent. Your information is transmitted over encrypted connections, and we do not store your bKash, Nagad, or Rocket wallet credentials on our servers — those stay within each payment provider's own secure environment. Cookies on 7bed are used to keep your session active, remember your last lobby state, and collect basic analytics on how pages are navigated. You can manage cookie preferences through your browser settings at any time. If you want to know which specific cookies are active on your session, check the cookie notice shown when you first arrive on the site.
Encrypted Connections
All data passing between your device and our platform travels over an encrypted connection. This applies to login, account updates, and any page where you enter personal details or initiate a wallet transaction.
Cookie Management
We use session and analytics cookies. Session cookies keep you logged in between pages; analytics cookies show us which sections of the site are used most. You can adjust both through your browser's cookie settings.
Data Retention Period
We keep account data for as long as your account is active. After account closure, records are held for a standard retention period and then removed. You can ask about the specific timeframe for your records through support.
Who to Contact for Changes
For any correction, access request, or privacy question that your account dashboard does not resolve directly, our support team is the contact path. Reach us via live chat or email as described in the Support section above.
COMMON POLICY QUESTIONS
Frequently Asked Questions About the 7bed Privacy Policy
The questions below cover what our account holders in Bangladesh ask most often about how their data is handled. If your question is not answered here, raise it through the contact paths in the Support section.
What personal data does 7bed collect when I open an account?
We collect the details you enter during registration — name, email address, and mobile number — along with login activity and device information your browser shares automatically. Transaction records from bKash, Nagad, or Rocket are also stored against your account.
Does 7bed share my data with third parties?
We do not sell your data. We share only the minimum required with payment processors like bKash, Nagad, and Rocket to complete your transactions. Each processor handles that data under their own terms. We have no control over how third-party sites you link to from our pages handle your data.
How do I view the data 7bed holds on my account?
Log in and open your account dashboard. Your profile details, transaction history, and contact preferences are displayed there. If you need a more detailed record of what we hold, contact support through live chat or email with your registered account details.
Can I correct wrong information in my account?
Yes. Most fields — including your mobile number and email address — can be updated directly in account settings after login. For any locked field or a correction you cannot make yourself, contact our support team and they will verify your identity before making the change.
How long does 7bed keep my account data after I close my account?
We retain account records for a standard period after closure in line with data-retention practice. The exact timeframe for your specific records can be confirmed by contacting support. After the retention period, data is removed from our active systems.
Does this Privacy Policy apply to my bKash or Nagad transactions?
It covers the transaction data we hold on our side — the deposit and withdrawal records visible in your account history. bKash and Nagad handle their own part of the transaction under their separate privacy terms, which are outside the scope of this policy. Your rights regarding that data sit with those providers.
Do my rights under this policy depend on where I am in Bangladesh?
Yes. The data rights available to you and the specific obligations we hold may vary depending on your local law and the eligible regions through which you access 7bed. If you are unsure how this policy applies to your situation, raise the question through our support channels.
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